Privacy Policy — Collab Home SMS Communications

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you opt into SMS communications.

Effective Date: March 14, 2026

🛡️ Information We Collect

When you opt into our SMS program, we collect and process the following information:

Mobile Phone Number: Your mobile phone number to send you text messages
Opt-In Consent: Your explicit consent to receive SMS communications
Message Interactions: Information about when messages are sent, delivered, and any responses you provide
Property Information: If you are a tenant or prospective tenant, we may link your phone number to your property, lease, or application information
Communication Preferences: Your preferences about the types of messages you want to receive

📱 How We Use Your Information

We use your mobile information solely for the following purposes:

Property Management Communications: Send maintenance updates, rent reminders, and property notices
Leasing Support: Provide showing confirmations, application status, and move-in information
Operational Coordination: Schedule inspections, deliveries, and property access
Emergency Notifications: Send urgent safety alerts and building announcements
Service Delivery: Fulfill the SMS communication services you've consented to receive

CTIA Compliance Commitment: We will NOT use your mobile information or opt-in consent for any marketing or promotional purposes unrelated to property management services.

🔒 Information Sharing and Third Parties

We Do NOT Share Your Information For Marketing

In compliance with CTIA guidelines and our commitment to your privacy:

Your mobile phone number and SMS consent will NOT be shared with third parties for marketing or promotional purposes
Your mobile phone number and SMS consent will NOT be shared with affiliates for marketing or promotional purposes
We do not sell, rent, or trade your mobile information to outside companies

Limited Service Provider Sharing

We may share your information only with trusted service providers who help us deliver SMS services:

SMS Platform Provider (Twilio): To send and receive text messages
Property Management Software: To integrate with maintenance and leasing systems
Analytics Services: To measure message delivery and improve service quality (data is anonymized)

All service providers are contractually required to protect your information and use it only for authorized purposes.

Legal Requirements

We may disclose your information only when required by law, court order, or to protect our legal rights and property.

⚙️ Your Rights and Choices

You have full control over your SMS communications:

Opt-Out Anytime: Text STOP to immediately unsubscribe from all messages
Get Help: Text HELP for assistance and contact information
Re-Subscribe: Text START to opt back in after unsubscribing
Update Information: Contact us to update your preferences or correct your information
Data Access: Request to know what personal information we have about you
Data Deletion: Request deletion of your personal information (subject to legal retention requirements)

🔐 Data Security

We implement appropriate security measures to protect your personal information:

Encryption of data in transit and at rest
Access controls limiting who can view your information
Regular security assessments and monitoring
Secure data centers and infrastructure

However, no electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

📧 Data Retention

We retain your SMS information only as long as necessary:

Active Consent: While you remain opted in to SMS communications
After Opt-Out: We may retain your phone number on our suppression list to honor your opt-out request
Legal Requirements: As required by applicable laws and regulations
Business Records: For legitimate business purposes such as lease agreements and tenant records

👶 Children's Privacy

Our SMS services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

📝 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

We will post the updated policy on this page
We will update the "Effective Date" at the top
For material changes, we may send you a notification via SMS or email
Your continued use of our SMS services after changes constitutes acceptance of the updated policy

📞 Contact Information

If you have questions about this Privacy Policy or our SMS practices, please contact us:

Email: support@collabhome.io
Phone: +1 (510) 900-0298

🏢 About Collab Home

Collab Home is operated by Collab Z Inc. and its subsidiary Collab CA LLC. We provide innovative property management services that leverage technology and community engagement to enhance the rental experience for tenants and property owners. Visit our rental listings at rentals.collabhome.io.

Your trust is important to us. We are committed to protecting your privacy and using your information responsibly to provide you with valuable property management communications.